Here's the whinge I wrote to McDonald's. I wonder if they will reply to me.
I usually order McDelivery. And I think that your first greeting should not be "How may I help you," because quite frankly - I only call this number to order food delivery - and I've pressed all the buttons that have led me towards ordering food delivery - and having to say "I'd like to order food and have it delivered," seems like a waste of time and makes me feel like an idiot - not to mention, when I order takeaway as often as I do - it gets more and more annoying each time.
I know the routine - you may or may not confirm my tel no, then you confirm my address, then you take my order - along the way the customer service guy gets it right or wrong depending on how rushed he's feeling that day. Why not just get right to business with, "May I take your order?" or "May I confirm your address for delivery?" After all, I'm calling to order food and have it delivered asap not to have a friendly chat because I'm lonely.
I've had the poor chap ask me what's my name and that's always awkward given that my name is not easy to pronounce for a number of Malaysians and I end up putting up with being called GAY or GAY-LER or GUY-LEE - so, that just adds a further annoyance. You don't know me. You don't want to be my friend nor do I want to be yours. I just want food!
Ok. That's all. Forgive the ranting but I'm particularly exhausted after work today and that's what pushed me towards filling out a feedback form in the first place. I hope this gives you some insight into what it's like for the customer sometimes when we are faced with inane questions like 'how may I help you,' when the answer should really be obvious after all the buttons you just made me press. Next time, I'll try not to answer that question with, "You may scratch my belly please."
